Terms of sale

1. General

These terms of purchase apply to all purchases of products from Ourroots AB, hereinafter "Roots", "we" or "us". By placing an order you accept these terms.

For club orders via the club portal, these terms apply where relevant, together with any separate club agreements.

2. Prices and payment

• All prices are stated in Swedish kronor (SEK) including VAT.
• Any shipping costs are shown separately before the order is completed.
• Payment is made using the payment methods offered at checkout.
• The price shown at the time of order is the price invoiced. Any price changes apply only to future orders and do not affect orders already placed.

3. Delivery

• We deliver within Sweden.
• Normal delivery time is 2–5 business days.
• Free shipping may apply above a threshold shown at checkout.
• We are responsible for the goods until you have received them. In case of damage in transit — contact us immediately.

4. Right of withdrawal

Under the Swedish Distance Contracts Act, as a consumer you have a 14-day right of withdrawal from the day you receive the goods. The right of withdrawal means you may return the goods without stating a reason.

To exercise the right of withdrawal, contact us at hej@roots.nu within 14 days. You may also use the Swedish Consumer Agency's standard withdrawal form. You are responsible for the return shipping cost.

Exception: The right of withdrawal does not apply to goods where the seal has been broken for health or hygiene reasons, e.g. opened packages of shampoo, conditioner or body wash.

5. Complaints

You have a 3-year right to complain under the Swedish Consumer Sales Act. If goods are faulty you should complain within a reasonable time after discovering the fault. Contact us at hej@roots.nu with the order number and a description of the fault.

For an approved complaint we primarily offer a replacement product, and secondarily a refund.

6. Order confirmation

When an order is completed, an order confirmation is sent to your email address. Please check that the details are correct. Contact us immediately if anything is wrong.

7. Personal data

We process your personal data in accordance with the GDPR and our privacy policy.

8. Force majeure

Roots is not liable for delays caused by circumstances beyond our control, such as natural disasters, pandemics, strikes, government decisions or other force majeure events.

9. Disputes

We follow the recommendations of the Swedish National Board for Consumer Disputes (ARN). For disputes we cannot resolve directly you may turn to ARN (www.arn.se) or the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr).

Swedish law applies to all purchases.

10. Contact details

Ourroots AB — contact us at hej@roots.nu. Full address and organisation details are shown on the page.